---- Return Policy - OCO Biomedical



RETURN POLICY:

All product must be in new and saleable condition (returned in the original packaging) with the manufacturing seals intact. Original invoice number and purchase date must accompany product to process the return. Returns adhering to the standards above will be eligible for the following:

0 – 60 days Refund to original form of payment minus shipping costs
60 days – 1-year Implants only exchanged for same product
>1 year no returns or exchanges

  • All purchases of Regenerative Materials are final; no returns, credits, or exchanges.
  • Surgical Kits can only be returned within 30 days for refund/credit and must not be used or autoclaved.
  • Implants can be returned up to 1 year as stated above, and only once per product.
  • Implants purchased with Kit Promotions are eligible for exchange only.

The returned product must be enclosed in safe, protective packaging such as a padded envelope or box. Please mark the outside of the package to the attention of Returns.

RETURN ADDRESS: OCO BIOMEDICAL, INC.

Attn: Returns
9550 San Mateo Blvd. NE, Suite C
Albuquerque, NM 87113
(505) 293-0025

IMPLANT WARRANTY:

OCO Biomedical Dental Implants are warranted unconditionally against defects in material and workmanship for 5 years from purchase date. If a defect is found, please do not use the item. Simply return the item after notifying OCO Biomedical, and a replacement item will be delivered at no additional charge.

OCO Biomedical Dental Implants are also clinically warranted for 2 years from time of placement, if all conditions listed below are met.

  • The implant was used with an OCO Biomedical abutment
  • The implant is returned uncleansed to OCO Biomedical
  • A completed “Implant Incident Report” is returned (including lot number, catalog number and pre/post x-rays) to OCO Biomedical with the implant body
  • The implant must be returned within 30 days of removal
  • The implant must be requested 30 days from the date OCO Biomedical calls to replace the implant. Five implants per year will be replaced

ALL OTHER PARTS AND ACCESSORIES WILL BE DISPOSITIONED ON AN INDIVIDUAL BASIS
A PIR (Product Incident Report) OR IIR (Implant Incident Report) MUST ACCOMPANY ALL RETURNED PRODUCT

*The warranty covers only the cost of the implant and does not cover professional fees.

RETURN ADDRESS:

OCO BIOMEDICAL, INC.
Attn: Returns
9550 San Mateo Blvd. NE, Suite C
Albuquerque, NM 87113
(505) 293-0025

Implant Incident Report
Product Incident Report
OCO Biomedical Return Policy